Complaints

All complaints will be dealt with on merit and are to be made by phone or email within 24 hours of receipt of your order, giving full details of condition of goods and packaging.  

Claims and complaints made after this period may not be entertained.

If you are dissatisfied with any product, please contact us on 0790 522 6426 or email us on sales@thebiltongbrothers.co.uk  within 24 hours of receipt. We undertake to respond within 24 hours to your complaint and to replace any faulty product within a reasonable time frame dependant on stock availability etc.

Our 100% Guarantee – We take a great deal of care in producing high quality meat products.  We personally oversee every step of the process to ensure the products are treated with care.  Products for your order are selected with your preferences in mind, so that we are sure you will be happy with what you receive.  

Parcel packing is done meticulously to ensure that you receive your order in the best possible condition.  It is then mailed or sent to you by courier which is where our delivery responsibility ends.

We hold your custom and our products at the highest satisfactory standard and 100% guarantee on the quality of the products.  Please contact us within 48 hours if there is anything wrong with your order.

 

Returns Policy
Our guarantee to you is that all of the products that you buy from us are of the highest quality! If ever you aren’t satisfied with the quality of the product, we will replace the product concerned without question! If you decide that you don’t wish to keep your purchase for some other reason then our 7-day refund guarantee applies. 

Our 7-day refund guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and vac-pack bags intact and we will issue a full refund for the price you paid for the item.

However, If we have to pay for return postage this will be subtracted from the refund. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty. You have the right to cancel within seven days of the receipt of the goods. If you cancel your order, you will have your payment returned. 

You will be reimbursed for the cost of postage on Returning parcels.  We will also be responsible for the cost of postage for the replacement package. This returns policy does not affect your statutory rights.

For obvious reasons fresh / frozen / perishable products may not be returned.